Privacy policy

Effective date: June 12, 2026.

This Privacy Policy explains what information PetWag (petwagshop.com) collects, how we use it, and the choices you have. By using this website, you agree to this policy.

Information we collect

Information you give us: your name, email address, shipping address, phone number, and order details when you place an order or contact us.
Payment information: card payments are processed securely by Stripe. We do not see or store your full card number on our servers.
Automatic information: basic data such as your browser, device, and the pages you visit, collected through cookies and similar tools to keep the site working and to improve it.

How we use your information

To process and ship your orders.
To send order confirmations, shipping updates, and tracking.
To answer your questions and provide support.
To improve our products, website, and service.
To send marketing emails if you choose to receive them. You can unsubscribe at any time.

Who we share it with

We share information only with the service providers that help us run the store, such as our ecommerce platform (Shopify), our payment processor (Stripe), and shipping carriers. They receive only what they need to do their job. We do not sell your personal information.

Do Not Sell or Share My Personal Information

We do not sell or share your personal information for money or for targeted advertising. If the laws in your state give you the right to opt out of any sharing, you can email us at contact@petwagshop.com to make that request.

Cookies

We use cookies to remember your cart, understand how the site is used, and improve your experience. You can control cookies through your browser settings.

Data retention

We keep your personal information only as long as needed to fulfill your orders, provide support, and meet our legal, tax, and accounting obligations. When it is no longer needed, we remove or anonymize it.

Your choices and rights

You can ask us to access, correct, or delete the personal information we hold about you. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). To make a request, email contact@petwagshop.com.

Data security

We use secure, encrypted connections (SSL) and work with trusted processors to protect your information. No method of transmission over the internet is completely secure, but we take reasonable steps to keep your data safe.